By 1976 the nurse consultants were handling some 10,000 calls a month, and resolving about 6,000 of these contacts without a doctor visit. With the cost of the average call being 56 cents and the cost of the average doctor visit being $25, this service yielded dramatic efficiency.
Group Health Cooperative innovates the telephone Consulting Nurse Service in 1970.
- By HistoryLink staff
- Posted 8/16/2005
- HistoryLink.org Essay 7436